At Kashta’s Footwear and Fashion, customer satisfaction is our priority. We want you to love your purchase, but we understand that sometimes things don’t work out. Our Product Return Policy is designed to make returns simple and stress-free, ensuring you have a positive experience with our brand.

Return Eligibility

You can return any item purchased from Kashta’s Footwear and Fashion within 30 days of receiving your order. To be eligible for a return, items must be in new, unused condition with original tags and packaging intact. Footwear must not show any signs of wear or damage, and all items should be returned in their original, undamaged packaging.

How to Make a Return

To initiate a return, simply contact our customer service team at [insert contact details]. Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with return instructions and a return shipping label, if applicable.

Refunds and Processing

Once we receive your returned items and inspect their condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and the cost of return shipping may be the responsibility of the customer unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item for a different size or color, please contact us as soon as possible. We will help facilitate the exchange process, subject to availability of the new item. Exchanges are subject to the same conditions as returns and may require the return of the original product.

Non-returnable Items

Some items may be non-returnable, including but not limited to final sale or discounted items, customized products, and products that have been used or damaged after delivery. Please check the product description and any applicable notes before placing your order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, either by sending a replacement product or issuing a refund, depending on your preference.

International Returns

For international orders, the return process may differ depending on your location. Please contact our customer service team for specific return instructions related to international shipments.

Changes to Policy

We reserve the right to update or modify this return policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top.

If you have any questions or need assistance with a return, please feel free to reach out to our customer support team.